How to move to Glow

Fresha

1. In Fresha, go to Sales, then Appointments. Pick a date range that covers your past and upcoming bookings, then choose Export. For your client list, go to Clients, then Client list, then Options, then Export.
2. Download both as CSV files.
3. Email the file to support@glow-uk.com with your business name. If you have more than one file, attach them all to the same email.
4. Clients with their contact details and notes, your services and prices, and your bookings.
5. We clean it, load it into your Glow account and email you when it is done, usually within a day. Nothing is sent to your clients while we do it.

Booksy

1. In Booksy Biz, go to Clients, open the ⋯ menu and choose Export client list. Booksy does not export appointments from the app, so ask Booksy support to email you an appointments export.
2. The client list file, plus the appointments file if Booksy sends one.
3. Email the file to support@glow-uk.com with your business name. If you have more than one file, attach them all to the same email.
4. Clients with their contact details, and your services, prices and bookings when the appointments file is included.
5. We clean it, load it into your Glow account and email you when it is done, usually within a day. Nothing is sent to your clients while we do it.

Treatwell

1. In Treatwell Connect, open your client list and look for the export option. If you cannot see one, ask Treatwell support to send you a client and appointment export.
2. Whatever files Treatwell gives you. CSV or Excel are both fine.
3. Email the file to support@glow-uk.com with your business name. If you have more than one file, attach them all to the same email.
4. Clients with their contact details, your services and prices, and your bookings where the export includes them.
5. We clean it, load it into your Glow account and email you when it is done, usually within a day. Nothing is sent to your clients while we do it.

Timely

1. In Timely, go to Setup, then Data export.
2. Export Customers and Appointments.
3. Email the file to support@glow-uk.com with your business name. If you have more than one file, attach them all to the same email.
4. Clients with their contact details and notes, your services and prices, and your bookings.
5. We clean it, load it into your Glow account and email you when it is done, usually within a day. Nothing is sent to your clients while we do it.

Other booking systems

1. Look under Clients or Customers, Reports or Settings for an Export or Download option.
2. A client list and an appointments list. A CSV or spreadsheet is best. If your system only gives you something else, send it anyway and we will tell you what we can move.
3. Email the file to support@glow-uk.com with your business name. If you have more than one file, attach them all to the same email.
4. Clients, services and prices, and bookings, depending on what your old system lets you export.
5. We clean it, load it into your Glow account and email you when it is done, usually within a day. Nothing is sent to your clients while we do it.

Upload a CSV yourself

Prefer to do it yourself? In Glow, open Move to Glow from the menu. Upload your services first, then your clients, then your appointments. Glow matches the columns and shows you a preview before anything is saved.

If a file will not upload, email it to support@glow-uk.com and we will import it for you.

Paper diary or starting fresh

Glow starts you with a menu for your trade. Check the prices, switch off anything you do not offer and add your own treatments.

Have a price list? Send a photo of it to support@glow-uk.com and we will add your menu for you. Add upcoming appointments in your Glow diary and your clients are saved as you go.