Batch on the appointment. Consent before they sit down.
For injectables, a missing batch number or an unsigned form is not a paperwork miss - it is the claim. Glow records the consent, the questions you set (medical history included), and the product batch on that visit. It does not replace your prescriber, your notes, or your regulator.
What Glow records
A practitioner already keeps clinical notes. What booking software usually drops is the bit around the visit: the signed consent before they pay, the medical questions you actually require, and the batch that left the fridge for that appointment. When something goes wrong, those three are asked for first.
Glow is not an electronic patient record and it is not a substitute for a prescriber. It is the booking layer that will not let them skip the form you marked required, and that stores the batch next to the time they sat down.
- Signed consent before payment, on the wording you write.
- Consultation questions — medical history, medications, previous treatment — required before they book.
- Product batch on the appointment, so the evidence pack is already there.
- Starter services: consultation, anti-wrinkle, filler, skin booster. Edit prices and names.
Practitioner, not a generic beauty till
The nouns on the page can be practitioner and procedure if that is how you work. A consultation can be its own booking. A review can be a follow-up service. You are not stretching a lash diary to cover toxin.
If the same clinic also does facials or laser, those categories keep lighter rules. Injectables can require history and a batch. A facial can require aftercare only.
One salon already runs piercings, nails, waxing, laser, facials, hair, tanning and tooth gems through Glow: 124 services across 12 categories, 17,000 bookings. Same product. Different menu.
Read product batch traceability. Glow records what you set and shows when it was recorded. It does not decide what your insurer, council, pigment supplier or prescriber requires, and it does not claim a salon is compliant.
Consultation first, then the procedure
A first visit is often a consult, not a needle. That consult should be a booking with its own duration, its own questions, and no pressure to pretend it is a 15-minute facial. Reviews and top-ups can be shorter services on the same client. The practitioner sees the history they asked for last time because it is on the file, not in a paper stack from a different room.
When the vial goes on the appointment, a later conversation with a supplier or an insurer starts from a number, not from 'we think it was the Monday box'. That is all batch traceability is, in a clinic that also has to run a diary.
If you also do skin treatments that are not injectables, keep them lighter. A facial can require aftercare and nothing else. The software should not lecture a glow facial like it is toxin.
Review appointments get skipped when they are not a real booking. Make them one. The practitioner sees who is due, the client gets a reminder, and the batch from the original sitting is still on that client when they come back. If they book a new area, that is a new consent and a new vial line, not a copy-paste of last time.
Reception is allowed to exist. Unlimited staff on £19 means a coordinator can have a login without a per-seat lecture. They can see the diary. They cannot pretend a missing history form is a complete booking.
Photographs of the area, with consent, belong with the visit if you take them. They are not a substitute for the batch number. They are useful when the client comes back for a review and you need to remember what you actually did, not what the price list called it. If they refuse photos, write that too. A blank gallery is not a missing consent if the refusal is on the file. The diary still has to show who is coming in and what they signed. A coordinator with a login can see that without opening a second book.
Price
£19 a month. Everything included. 0% commission. See Glow pricing.
Questions
- Does Glow replace my clinical notes?
- No. It records the booking, the consent you require, the questions you set, and the batch on that visit. Your notes and your prescriber stay where they are.
- Can I require medical history before they book?
- Yes. Mark the questions required. They cannot complete checkout without answering.
- Is this for medics only?
- No. The same product already runs a mixed high-street salon. Injectables just get stricter fields on their category.
- Will Glow say I meet MHRA or insurance rules?
- No. It will show what you recorded. What a regulator or insurer expects is your reading, not ours.
£19 a month. Everything included. 0% commission. Cancel anytime.