A lash booking that will not let them skip the patch test.

What lash techs actually need recorded

A first full set without a documented patch test is how claims start. Insurers typically want a test 24 hours before treatment, and a new one after a six-month gap or an adhesive change. Those numbers are starting points, not a rule Glow invented. You set the lead time and the expiry on the category. Glow does not decide your policy. It records what you set, and it enforces it at booking.

The file that matters later is boring: who was tested, on which date, with which adhesive, what the result was, whether they signed, and whether that test was still inside the window when they sat down. If that file is a screenshot in WhatsApp and a paper slip in a drawer, you will not find it on the afternoon someone asks.

• Patch test booked, dated, passed or failed, with an expiry you choose per category (lashes default to 6 months, 24 hours' lead).
• A client with no valid test cannot book the treatment online. They book the test and the set together.
• Infills stay inside the window you set. A fill after 21 days is a full set, not a fudge.
• Consultation signed before they sit down. Aftercare sent when you mark them done.
• Adhesive and product batches on the appointment, so the evidence pack is already there.

Infills, full sets and the diary that understands both

Generic salon software treats a 90-minute Russian volume set like a 30-minute trim with a longer name. That is why techs end up with duplicate services, fake buffers and a diary that lies about the next gap. Glow was written next to a working lash column. A full set, a classic infill, a volume infill and a removal are different jobs with different times, and the infill window is a rule, not a note you hope they read.

When the window has closed, the public page offers the full set. When the adhesive changes, you can force a retest on that category. When they are new, they cannot skip the test by picking a slot and hoping you do not notice. That is the difference between a diary and a record.

Consent, aftercare and the adhesive batch

Consent is not a PDF you email after they have already sat down. On Glow the consultation is signed before checkout, on the wording you write. Aftercare goes out when you mark the visit done, so they cannot claim they never received it. The adhesive batch sits on the appointment next to the test date.

If a client later says they reacted, you are not reconstructing the visit from memory. You open the booking and the evidence pack is already there: test, signature, batch, aftercare timestamp. Trade bodies such as the NHBF talk about record-keeping as part of running a salon. Glow is the place those records live, not a certificate that you are compliant.

Glow records what you set and shows when it was recorded. It does not decide what your insurer, council, pigment supplier or prescriber requires, and it does not claim a salon is compliant.

The same product already runs a mixed salon

One salon already runs piercings, nails, waxing, laser, facials, hair, tanning and tooth gems through Glow: 124 services across 12 categories, 17,000 bookings. Same product. Different menu.

If you also do brows, tint, or the occasional facial, those categories keep their own rules. Lashes can require a patch test. A brow lamination can require consent without a test. You are not buying a lash-only fork and another app for the rest of the menu.

Price

£19 a month. Patch tests, consent, batches, deposits to your own Stripe, SMS, the lot. No per-chair fee. No commission. See Glow pricing. Built by a working lash tech, which is why the product says patch test and infill, not 'appointment type B'.