Everything in Glow

Opening hours

Weekly hours, flexible hours and time off.

Team

Add as many staff as you like. No per-chair fee.

Week rota

Set each person's real days when the roster changes week to week.

Private room

One treatment room shared across the salon. Stops two room services overlapping.

Flexible hours

Offer any start time between open and close instead of a fixed grid.

Appointment start times

How often online slots start - every 15, 30 or 60 minutes.

Performance

Money in, money out, week up week down, and the full picture.

Income

Totals, month by month, plus the tax pack.

Gift vouchers

Sell an amount or a treatment. Money goes to your Stripe. Glow takes 0%.

Get paid

Connect Stripe so card deposits go to your bank.

My plan

Your Glow plan, invoices, and a referral link that credits you a free month.

Tax pack

Self Assessment PDF for the UK tax year, ready for you or your accountant.

Connect card payments

Card deposits go to your bank. Glow takes 0% commission.

Price rise assistant

Draft the prices-are-going-up message, then update the menu.

Take payments from clients

Turn online deposits and balances on or off for the whole salon.

Deposit you usually take

Default deposit for new services - percent or a fixed amount.

No-show protection

Deposit upfront, or save a card and charge only if they no-show.

Cancellation charge

Amount taken when a client cancels inside the notice window.

No-show charge

Amount taken when you mark a booking as no-show.

Notice needed to cancel

Hours before the appointment a client can cancel without losing the deposit.

Cancellation policy wording

The written policy clients accept before they enter a card.

Higher deposit for new or risky clients

Standard-risk and higher-risk minimums. Trusted regulars keep the normal deposit.

Loyalty reward

Automatic discount after a number of visits. Tick VIP and they always get it.

Gift vouchers

Turn vouchers on, set the amounts and expiry, and track what you still owe.

Pay your balance emails

Send a pay link 48 hours before the appointment.

Hourly and day-rate pricing

Hourly and day rates are estimates. Deposit is against the estimate. You settle the real amount at the end of the session.

Calendar

Diary, add a booking, day and month views.

Requests

Online booking requests waiting for a deposit, plus ones Glow released when they did not pay.

Services

Treatments, prices, duration, categories and add-ons.

Reminders

See confirmation, reminder and nudge emails Glow has queued.

Return times

How many days between visits, who came back early, and who is overdue to rebook.

Running late

One tap tells every remaining client today that you are behind.

Block time out

Block an hour in the diary (doctor, lunch, break).

Cancellation list

Clients join a cancellation list and get an email when a slot frees up.

Book over an existing slot

Add a manual booking even when the time already has someone in it.

Accept online bookings

Switch your public booking page on or pause it without cancelling your plan.

Google Calendar

Bookings appear in Google Calendar by themselves.

Install the app

Put Glow on your home screen so it opens like an app.

Push notifications

Phone alerts for new bookings, cancellations and payments.

Brand and profile

Business name, bio, colour, Instagram, booking link and menu heading.

Booking link

Your glow.app/handle link for Instagram and TikTok bios.

Brand colour

The pink (or your colour) clients see on your booking page.

Booking page theme

Light or dark look for clients on your public page.

Page photos

Banner and profile picture on your public booking page.

How long to hold an unpaid slot

How long Glow holds a slot when someone has not paid the deposit yet.

Minimum notice to book online

Clients cannot grab a public slot sooner than this. You can still add it yourself.

How far ahead clients can book

Days from today a client can pick on your public page. You can still add further dates yourself.

Booking approval

Instant booking, smart rules for new clients, or approve every request.

Finish appointments automatically

Mark confirmed bookings completed after they finish, with a grace period.

Time to rebook emails

Nudge clients who have not visited in 30+ days.

Infill deadline reminders

Email clients before their infill window closes.

Pre-care confirmations

Ask clients 48 hours before to confirm they have read the instructions.

Email me when someone books

Salon email (and the assigned team member) when a booking is confirmed.

SMS reminders

Text clients 24-hour and 2-hour reminders when they leave a UK mobile.

Private iCal feed

A private calendar link for Apple or Outlook if you are not on Google.

Multi-session piece

Link several sittings to one piece and see the running total. Not the same as a same-day basket.

House calls and travel

House calls, travel time between visits, postcode areas you cover, and an optional travel charge.

Mark a service as an infill

Returning clients only, inside the rebooking window.

Clients

Client list, notes, patch tests and blacklist.

Consultation forms

Questions clients answer before they book.

Product batches and evidence packs

Log the lot numbers you use and download an evidence pack if insurance asks.

Product change

Expire old tests and email clients when a formula changes.

Country

Used for Stripe and regional bits. Pick where the salon is.

Currency

Label prices in pounds, euros or dollars. Does not convert old amounts.

Timezone

Every appointment time and reminder uses your salon's timezone.

Patch-test waiver

Let a client sign a waiver instead of booking a test, when you turn this on.

Download my data

Full account export and income CSV.

Requires a valid patch test

Tick this on a service so clients cannot book it without a passed skin test.

How long a patch test lasts

Category rules: validity in days and hours needed before the appointment.

Requires signed consent

A new signature on each procedure, not once per client. Kept on their profile.

Require batch and units on complete

For injectables: you cannot complete until batch and units are on the record.

Colour screening questions

Colour clients answer questions on every booking. Yes on brand change, tattoo, or black henna voids tests done before they answered.

How long Glow keeps signed records

Hair accounts pick 3 or 6 years. Default 6. Check your insurer. Glow does not delete the file automatically.

Both of you sign

Hair colour: they sign when they book, you countersign on the booking. Off unless the service asks.

Minimum age on a service

Minimum age on a service. Off unless set. Tattoo starter is 18. Checked on every procedure, including regulars.

Aftercare acknowledgment

They confirm they have read the aftercare before you start. Off unless the service asks.

Messages

Chat with clients from Glow. No extra app on their side.

Reviews

Clients leave a rating after you mark them completed. You pick what shows on your page.

Move to Glow

Bring clients and bookings over from Fresha, Booksy or a CSV. We will help.

Duplicate clients

Review possible duplicate client records after an import.

Home

Today’s overview, alerts and shortcuts.

Settings

Branding, deposits, no-shows, reminders and the booking page.

Help

How Glow works, written for busy techs.

Share an idea

Tell us what is annoying or missing.

Mobile number

The number we use to help you get set up. You can change it any time.

Dashboard theme

Dark, light or match your phone. Clients do not see this.

Change password

Update the password for this Glow login.

Close account

Ask support to close the salon account. Download an export first.